Q&A

About accommodation

Q Chiyotaki and a Shintaki, what is the difference between the two cans.	Chiyotaki is from the observatory open-air bath on the top floor at the inn is located on a hill of Higashiyama Onsen Town overlooking the Aizu Basin Shintaki is located in the center of Higashiyama Onsen Town, and it is an inn of a long and thin building along the river. ※Chiyotaki and the Shintaki is situated away at a distance of about 4 minutes on foot in the same Higashiyama Onsen

Q, It seems that check-in will be delayed.	In the case of application with half board, if you arrive by 18:00 you can guide you for dinner at ease.After that, if you can come to the dinner venue by 20:00, you will be served.Please note that it will be impossible to provide the service after that. If you are booking without meals or with breakfast, please check in by 24:00. If arrival is over 18:00 please be sure to let us know your arrival time in advance.TEL: 0242-26-0001 Even if it is past 18:00, when there is neither advance notice nor advance deposit, please be aware that it may be necessary to cancel treatment, so please be careful.

Q, It seems that check-in will be delayed.

In the case of application with half board, if you arrive by 18:00 you can guide you for dinner at ease.After that, if you can come to the dinner venue by 20:00, you will be served.Please note that it will be impossible to provide the service after that.
If you are booking without meals or with breakfast, please check in by 24:00.
If arrival is over 18:00 please be sure to let us know your arrival time in advance.TEL: 0242-26-0001
Even if it is past 18:00, when there is neither advance notice nor advance deposit, please be aware that it may be necessary to cancel treatment, so please be careful.

Q, Can I use a credit card for payment?	Visa, Mastercard, JCB, DC, UFJ, NICOS, American Express NICOS are available. Other cards can not be used.

Q, Can I bring in foods and drinks?	We have refrained from you.Please note.

Q, What is the cancellation fee?	Cancellation charges will vary depending on the number of people booked and the number of days until reservation. Details are listed in Appendix 2 of the accommodation agreement.Sorry to trouble you, but please check it.

Terms and Conditions for Overnight Stay

About meals

Q, Is it possible to handle allergies?	<For buffet> Buffet plan are available for both dinner and breakfast. 7 specific raw materials (wheat, eggs, milk, shrimp, crab, buckwheat, peanuts) are allergenic. For anything else, please check for yourself and if you have any questions, please ask a member of staff nearby. However, please be sure to make the final confirmation before eating by yourself. ＜Dinner:For Japanese set meals＞ If you have any allergies, please let us know in advance and let us know the details, and we will do our best to accommodate you. However, please be sure to make the final confirmation before eating by yourself. ※If you do not contact us in advance and inform us at the dining venue on the day, we will not be able to change the menu.Please share your meal with other guests. If you request it, we will remove the applicable dishes, so please ask a member of staff.

Q, Is it possible to handle allergies?

<For buffet>
Buffet plan are available for both dinner and breakfast.
7 specific raw materials (wheat, eggs, milk, shrimp, crab, buckwheat, peanuts) are allergenic.
For anything else, please check for yourself and if you have any questions, please ask a member of staff nearby.
However, please be sure to make the final confirmation before eating by yourself.

＜Dinner:For Japanese set meals＞
If you have any allergies, please let us know in advance and let us know the details, and we will do our best to accommodate you.
However, please be sure to make the final confirmation before eating by yourself.

※If you do not contact us in advance and inform us at the dining venue on the day, we will not be able to change the menu.Please share your meal with other guests.
If you request it, we will remove the applicable dishes, so please ask a member of staff.

Q Can I order additional food?	The following additional dishes are available: ●Horse sashimi (with garlic miso) from 1,500 yen per person ●Seasonal Tempura 1,200 yen ●Salt-grilled river fish for one person: 1,200 yen ●Dengaku 3 types 1,000 yen You can also order on the day. ※Advance reservation required※ ●Sashimi (raw fish) from 1,500 yen per person(Minimum order is 2 people) ●From sashimi Saka 10,000 yen ●Sashimi Akihiro(10 people)From 20,000 yen, ●From 1,000 yen per person, Other fish dishes ●Fruit platters from 3,300 yen, ●We accept orders for hors d'oeuvre sets starting from 3,000 yen or 5,000 yen per plate.

Q Can I order additional food?

The following additional dishes are available:

●Horse sashimi (with garlic miso) from 1,500 yen per person
●Seasonal Tempura 1,200 yen
●Salt-grilled river fish for one person: 1,200 yen
●Dengaku 3 types 1,000 yen

You can also order on the day.

※Advance reservation required※
●Sashimi (raw fish) from 1,500 yen per person(Minimum order is 2 people)
●From sashimi Saka 10,000 yen
●Sashimi Akihiro(10 people)From 20,000 yen,
●From 1,000 yen per person, Other fish dishes
●Fruit platters from 3,300 yen,
●We accept orders for hors d'oeuvre sets starting from 3,000 yen or 5,000 yen per plate.

Related page, Meal

Q, What is your child's dish?	plan varies greatly depending on the plan. ·plan is "Aizu Local Menu buffet", the buffet is the same as adults. ·plan is “Japanese set meal / Aizu creative local cuisine bowl” Children over elementary school age have a main ceramic grill and kids meal dinner. Children below the kindergarten have children 's meal style dinner. ※Family plan, in the case of a specific plan, such as family travel support plan, there is a case of a different menu. ※If you apply for the buffet plan, dinner may be a half buffet (half buffet format) depending on the number of guests on the day.

Q, What is your child's dish?

plan varies greatly depending on the plan.

·plan is "Aizu Local Menu buffet", the buffet is the same as adults.
·plan is “Japanese set meal / Aizu creative local cuisine bowl”
Children over elementary school age have a main ceramic grill and kids meal dinner.
Children below the kindergarten have children 's meal style dinner.

※Family plan, in the case of a specific plan, such as family travel support plan, there is a case of a different menu.
※If you apply for the buffet plan, dinner may be a half buffet (half buffet format) depending on the number of guests on the day.

About bath

Q, Is there a private bath?	yes, I have. Please see the bath page for details.

Bath page

Q, Can I take a bath for 24 hours?	Late night time is not available for cleaning and maintenance. Also, the time you can take a bath is different depending on the bath. ■Chiyotaki Inn 【Yugetsu-no-yu】 ·Bath time: 5: 15 to 24: 15 【Fumoto Yu】 ·Bath time: 5: 30-24: 00

Q, Can I use hot springs at any time?	Because the feet are dark at night, it is dangerous, so I will assume that the time for hot watering will be until 22 o'clock. Shimai-kan to the Shimai-kan is a free service. We are distributing hot spring MAP at the front desk, so please ask the front desk counter when using. Please understand beforehand that we may not be able to guide you around the hot springs due to inspection, repair or group rental.Regarding the availability of the hot spring of the staying day, please contact us separately.

Q, Can I use hot springs at any time?

Because the feet are dark at night, it is dangerous, so I will assume that the time for hot watering will be until 22 o'clock.
Shimai-kan to the Shimai-kan is a free service.
We are distributing hot spring MAP at the front desk, so please ask the front desk counter when using.
Please understand beforehand that we may not be able to guide you around the hot springs due to inspection, repair or group rental.Regarding the availability of the hot spring of the staying day, please contact us separately.

About Facilities in Facilities

Q, Do you have loans of play items?	At this facility, we rent Go, Shogi, playing cards, Othello, etc. free of charge. Please contact the front desk when using.

Q Do you have loans for wheelchairs?	Available. Since there are limitations on the number of units, please contact us in advance if necessary.

Q Are there non-smoking rooms?	In response to a request for prevention of secondhand smoke at the Kutsurogijuku, all rooms have been made non-smoking since April 1, 2017. A smoking area has been set up in this facility so that both smokers and non-smokers can enjoy a comfortable stay, so guests of smokers should use it. ※If you are smoking cigarettes in the guest room, please pay attention to cleaning and operating loss charges due to special cleaning.

Q Are there non-smoking rooms?

In response to a request for prevention of secondhand smoke at the Kutsurogijuku, all rooms have been made non-smoking since April 1, 2017.
A smoking area has been set up in this facility so that both smokers and non-smokers can enjoy a comfortable stay, so guests of smokers should use it.

※If you are smoking cigarettes in the guest room, please pay attention to cleaning and operating loss charges due to special cleaning.

Q, Can I bring my pet?	We are not accepting it now. Because previously had been accepted in the Shintaki Former Fudo Waterfall, it may have been displayed as pets in such a few years ago of the guide books and the Internet links. Regarding the net, we have issued a correction request from time to time, but it is a situation where we can not grasp the whole thing. I am sorry for those who viewed it, please understand.

About transport access

Q, Can you pick me up?	We do not provide pick up service to Aizu-Wakamatsu Station. If you get a call (TEL. 0242-26-0001) from "Bukeyashiki Bus Stop", Chiyotaki will pick you up in about 5 minutes.Or, it is the place that climbed the hill about a 5-minute walk from Higashiyama Onsen Station (Higashiyamaonnsen-eki) bus stop ".

Related Links, Access

Q, Is there a parking lot?	yes, I have. The staff of this facility will guide you through the parking space, so you are responsible for moving the car and managing the keys yourself. If the customer wishes to move or the parking lot in front of the entrance is congested, the staff of this facility will leave the car and move it to another parking lot. When moving a car with the staff of this facility, Be sure to bring the luggage and valuables necessary for your stay in front of the entrance. The person in charge will have a big luggage. We will ask you for your name and give you a stub with your car number. Keys are kept at the front desk, so if you need a car (when you check out), give the stub to the front desk staff. I will return the key. After returning the key, we will send you by wagon to the parking lot where the car is parked at any time you want. ※If the front desk is not centralized, you can relocate to the parking lot in front of the entrance for convenient departure. ※Since there are cases where trouble occurs when using the side brake, in order to avoid troubles, we will “park without using the side brake (do not pull)” in a flat space.

Q, Is there a parking lot?

yes, I have.

The staff of this facility will guide you through the parking space, so you are responsible for moving the car and managing the keys yourself.

If the customer wishes to move or the parking lot in front of the entrance is congested, the staff of this facility will leave the car and move it to another parking lot.

When moving a car with the staff of this facility,
Be sure to bring the luggage and valuables necessary for your stay in front of the entrance. The person in charge will have a big luggage.
We will ask you for your name and give you a stub with your car number.
Keys are kept at the front desk, so if you need a car (when you check out), give the stub to the front desk staff. I will return the key.
After returning the key, we will send you by wagon to the parking lot where the car is parked at any time you want.

※If the front desk is not centralized, you can relocate to the parking lot in front of the entrance for convenient departure.
※Since there are cases where trouble occurs when using the side brake, in order to avoid troubles, we will “park without using the side brake (do not pull)” in a flat space.

Other

Q. Can you prepare cakes and bouquets on anniversary?	We have a variety of cakes in different sizes and types, so we can make a variety of suggestions. Therefore, please check the "Cake Order Form" on our website. We ask that you apply for your preferred cake by entering the details directly into the form. The deadline for accepting orders is 00:00 two days prior to your stay. ■Cake (No. 4) from 4,000 yen ■Bouquets from 7,700 yen Application deadline:Up to 2 days before your stay In addition, if you bring your own cake, you may be charged a "carry-on fee", so please make a reservation at this facility. ↓ Click here to make a cake reservation https://www.kutsurogijuku.jp/cake.html

Q. Can you prepare cakes and bouquets on anniversary?

We have a variety of cakes in different sizes and types, so we can make a variety of suggestions.
Therefore, please check the "Cake Order Form" on our website.
We ask that you apply for your preferred cake by entering the details directly into the form.

The deadline for accepting orders is 00:00 two days prior to your stay.

■Cake (No. 4) from 4,000 yen
■Bouquets from 7,700 yen

*Application deadline:Up to 2 days before your stay*

In addition, if you bring your own cake, you may be charged a "carry-on fee", so please make a reservation at this facility.

↓ Click here to make a cake reservation
https://www.kutsurogijuku.jp/cake.html

Q, Is there a yukata for children?	We prepare three sizes of large (120 cm), medium (110 cm) and small (100 cm).

Q, Can I have your medicine?	You can lend a water pillow, a cooling gel sheet, a thermometer, etc., but you can not dispose your medicine from the hotel according to Article 24 of the Pharmaceutical Affairs Law. Please make sure to prepare in case of departure.

Q, Is it possible to make a day-trip hot spring?	We are not carrying out.

Shintaki's day trip hot spring page