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Q&A

Q&A

About accommodation

Q Chiyotaki and a Shintaki, what is the difference between the two cans.Chiyotaki is from the observatory open-air bath on the top floor at the inn is located on a hill of Higashiyama Onsen Town overlooking the Aizu Basin
Shintaki is located in the center of Higashiyama Onsen Town, and it is an inn of a long and thin building along the river.
※Chiyotaki and the Shintaki is situated away at a distance of about 4 minutes on foot in the same Higashiyama Onsen
Q, It seems that check-in will be delayed.In the case of application with half board, if you arrive by 18:00 you can guide you for dinner at ease.After that, if you can come to the dinner venue by 20:00, you will be served.Please note that it will be impossible to provide the service after that.
If you are booking without meals or with breakfast, please check in by 24:00.
If arrival is over 18:00 please be sure to let us know your arrival time in advance.TEL: 0242-26-0001
Even if it is past 18:00, when there is neither advance notice nor advance deposit, please be aware that it may be necessary to cancel treatment, so please be careful.
Q, Can I use a credit card for payment?Visa, Mastercard, JCB, DC, UFJ, NICOS, American Express NICOS are available.
Other cards can not be used.
Q, Can I bring in foods and drinks?We have refrained from you.Please note.
Q, What is the cancellation fee?Cancellation charges will vary depending on the number of people booked and the number of days until reservation.
Details are listed in Appendix 2 of the accommodation agreement.Sorry to trouble you, but please check it.

About meals

Q, Can room meals be available?It is possible depending on the reservation plan · room / number of people.
Dinner room We have a great plan with room meal service.
Other "polite rooms of the structure that was spacious with views of the hot springs"Chiyotaki any plan, and a new waterfall "river annex Sukiya-style Japanese-style", there is a case separately in the fee,'s a dinner of the room that can support.
If you wish, please contact us separately.
Q, Is it possible to handle allergies?We will deal with allergies.If you inform us in advance and tell the specific ingredients, we will prepare alternate items as much as possible.
We do not guarantee complete removal of allergen, so be sure to check the final confirmation before meals by yourself.
Q Can I order additional food?You can receive the following additional cuisine, please contact us by noon the day before.(Note: Some, even on that day)

●Horse sashimi (with mustard and miso) Starting from 1,200 yen for one person,
●Sashimi (sashimi) from 1,500 yen for one person (available from 2 people),
●Seasonal tempura 1,000 yen
●From sashimi Saka 10,000 yen
●Sashimi Akihiro(10 people)From 20,000 yen,
●Grilled fish with salt, 1,000 yen for one person,
●From 1,000 yen per person, Other fish dishes
●Assorted fruit platter from 3,000 yen,
●You can receive etc from 3,000 yen · 5000 yen hors d 'oeuvre set 1 dish.
Q, What is your child's dish?plan varies greatly depending on the plan.

·plan is "Aizu Local Menu buffet", the buffet is the same as adults.
·plan is “Japanese set meal / Aizu creative local cuisine bowl”
Children over elementary school age have a main ceramic grill and kids meal dinner.
Children below the kindergarten have children 's meal style dinner.


※Family plan, in the case of a specific plan, such as family travel support plan, there is a case of a different menu.
※If you apply for the buffet plan, dinner may be a half buffet (half buffet format) depending on the number of guests on the day.

About bath

Q, Is there a private bath?yes, I have.
Please see the bath page for details.
Q, Can I take a bath for 24 hours?Late night time is not available for cleaning and maintenance.
Also, the time you can take a bath is different depending on the bath.

■Chiyotaki Inn
【Yugetsu-no-yu】
·Bath time: 5: 15 to 24: 15
【Fumoto Yu】
·Bath time: 5: 30-24: 00
Q, Can I use hot springs at any time?Because the feet are dark at night, it is dangerous, so I will assume that the time for hot watering will be until 22 o'clock.
Shimai-kan to the Shimai-kan is a free service.
We are distributing hot spring MAP at the front desk, so please ask the front desk counter when using.
Please understand beforehand that we may not be able to guide you around the hot springs due to inspection, repair or group rental.Regarding the availability of the hot spring of the staying day, please contact us separately.

About Facilities in Facilities

Q, Do you have loans of play items?At this facility, mahjong is 4400 yen, and you can rent Go, Shogi, Trump, Othello, etc. for free.
Please contact the front desk when using.
Also, there is a table tennis space next to the lobby at Shintaki, so please use it after filling in the room number on the reservation table next to the table tennis court by the customer himself.
Use of table tennis will be on the 30-minute scale.
Q Do you have loans for wheelchairs? Available. Since there are limitations on the number of units, please contact us in advance if necessary.
Q Are there non-smoking rooms?In response to a request for prevention of secondhand smoke at the Kutsurogijuku, all rooms have been made non-smoking since April 1, 2017.
A smoking area has been set up in this facility so that both smokers and non-smokers can enjoy a comfortable stay, so guests of smokers should use it.

※If you are smoking cigarettes in the guest room, please pay attention to cleaning and operating loss charges due to special cleaning.
Q, Can I bring my pet?We are not accepting it now.
Because previously had been accepted in the Shintaki Former Fudo Waterfall, it may have been displayed as pets in such a few years ago of the guide books and the Internet links.
Regarding the net, we have issued a correction request from time to time, but it is a situation where we can not grasp the whole thing.
I am sorry for those who viewed it, please understand.

About transport access

Q, Can you pick me up?We do not provide pick up service to Aizu-Wakamatsu Station.

If you get a call (TEL. 0242-26-0001) from "Bukeyashiki Bus Stop", Chiyotaki will pick you up in about 5 minutes.Or, it is the place that climbed the hill about a 5-minute walk from Higashiyama Onsen Station (Higashiyamaonnsen-eki) bus stop ".
Q, Is there a parking lot?yes, I have.

The staff of this facility will guide you through the parking space, so you are responsible for moving the car and managing the keys yourself.

If the customer wishes to move or the parking lot in front of the entrance is congested, the staff of this facility will leave the car and move it to another parking lot.

When moving a car with the staff of this facility,
Be sure to bring the luggage and valuables necessary for your stay in front of the entrance. The person in charge will have a big luggage.
We will ask you for your name and give you a stub with your car number.
Keys are kept at the front desk, so if you need a car (when you check out), give the stub to the front desk staff. I will return the key.
After returning the key, we will send you by wagon to the parking lot where the car is parked at any time you want.

※If the front desk is not centralized, you can relocate to the parking lot in front of the entrance for convenient departure.
※Since there are cases where trouble occurs when using the side brake, in order to avoid troubles, we will “park without using the side brake (do not pull)” in a flat space.

Other

Q. Can you prepare cakes and bouquets on anniversary?Is possible.
Rates and application deadlines are as follows.

■decorated cake
·Charge:
 No. 4(Diameter 12 cm for 2 people): ¥ 3,500
 No. 5(Diameter 15 cm 3 to 4 people): 4,000 yen
 No. 6(Diameter 18 cm 4 to 5 people): 4,800 yen
 No. 7(Diameter 21 cm 6 to 8 people): ¥ 5,800
·Application deadline: Up to the day before
※In addition to the decoration cake, there are also chocolate cake and fruit cake (No. 4 from 4,000 yen) etc, so please contact us.
※Please reserve fruit cake 3 days in advance.

■bouquet
·Charge: From 5,000 yen to
 ※We will prepare according to your budget.
·Application deadline: Up to the day before
Q, Is there a yukata for children?We prepare three sizes of large (120 cm), medium (110 cm) and small (100 cm).
Q, Can I have your medicine?You can lend a water pillow, a cooling gel sheet, a thermometer, etc., but you can not dispose your medicine from the hotel according to Article 24 of the Pharmaceutical Affairs Law.
Please make sure to prepare in case of departure.
Q, Is it possible to make a day-trip hot spring?We are not carrying out.
You can use it Shimai-kan the Shintaki of the Shimai-kan.